Refund and Return Policy
At Excel With Vidu, we are committed to providing a transparent and fair refund and return policy for our online course booking services. Please review the following terms:
Refund Policy
1. Eligibility for Refunds:
- Refunds are applicable only under specific conditions, such as:
- The course is canceled by the instructor or the platform.
- The course materials are found to be defective or incomplete.
- You request a refund at least 7 days prior to the course start date.
- Refund requests after the course start date will not be entertained, except in extraordinary circumstances at our sole discretion.
2. Non-Refundable Situations:
- If you fail to attend the course without prior notice.
- If the course has already been delivered and accessed.
- Promotional or discounted bookings are non-refundable.
3. Process for Refunds:
- Contact our support team at hello@excelwithvidu.com with your booking details and the reason for the refund.
- Refunds will be processed to the original payment method within 7-14 business days after approval.
Rescheduling Policy
1. Conditions for Rescheduling:
- You may request to reschedule your booking at least 7 days before the course start date.
- Rescheduling is subject to course availability and may incur additional charges.
2. Steps for Rescheduling:
- Contact us at hello@excelwithvidu.com to request a rescheduling.
- Provide your booking details and the preferred new date.
- Approval is subject to the instructor's availability and course schedule.
Course Access and Quality Guarantee
1. Access to Materials:
- Once a course is purchased, you will receive access to all relevant course materials as per the booking agreement.
- Ensure you have the required technology and internet access to participate in the course.
2. Support for Technical Issues:
- If you experience technical issues that prevent you from accessing the course, please notify us immediately.
- We will work to resolve the issue or provide alternatives, which may include rescheduling or refunds in specific cases.
Contact Us
If you have any questions or concerns about our refund and return policy, please get in touch with us:
We value your trust and strive to ensure your satisfaction with our online course booking services.